Support

Most questions are answered in the guide or the FAQ. If something is broken, tell us.

Find an answer

GuideStep by step: saving, collections, tags, importing from Chrome, shortcuts, Insights and backups.
FAQShort answers about your data, privacy, import and export, and what is planned.
Privacy policyWhat is stored, where, and the few things the extension loads from the web.

Report a problem

Email us with “Bug” in the subject. These details help us find the problem:

What you did, what you expected, and what happened instead.
Where it happened: the popup, the side panel or the full-screen library.
Your Jupiter Jots version (on chrome://extensions) and your Chrome version (on chrome://version).
A screenshot, if it shows the problem.

We have no access to your library, so we can’t look up your bookmarks. Please don’t send a backup file unless we ask, and remove anything private from it first.

Contact us

support@livesoftwaredeveloper.com

For bugs, questions and ideas.

Lost bookmarks?

Your library is stored only in your browser, so we can’t restore it. If you reinstalled the extension or cleared site data, import your most recent JSON backup from the Import & export page. To avoid this in future, back up from time to time; the guide shows how.